Subject: English Language Test - upendra Tripathi
From: upendra Tripathi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 25 Oct 2021 06:46:02 -0400

Foreign Language
Screening Test

Name

upendra
Tripathi     /  (91) 8839663392
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

A customer
ordered a handbag from our online store 14 days back. The order was shipped by
us, and handed over to the courier company the same day when the order was
placed.

The courier tried to deliver the order to the customer, but the customer's
address as per the courier was wrong.

The customer is contacting us to check the status of his order.

Based on the Situation 2 above, please draft an email response to
the customer. You don't necessarily need to know the policy of the brand, but
use the best practice from e-commerce companies that you've shopped from so far
to know the policies.

I purchased a TV Cabinet from you last week,
and your team installed it this morning in my house. After your team left I
notice that the cabinet has too many scratches on it. I want the unit to be
returned and replaced with a new unit or give me my money back.

Abdul.