Subject: Tech Support Candidate - Ashima Sharma
From: Ashima Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 25 Oct 2021 06:36:56 -0400

Tech Support
Test

Name

Ashima
Sharma

E-mail

[email-masked]

Phone Number

(91) 8218954019

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Mayur Vihar

Which best describes your Technical
Support capabilities

I don't have Tech Support experience, but I
am confident with my skills I can do it

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows - Basic
Networking -
basic
Hardware - Basic
computer fundamentals

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

Previous Employer 1

NA

Previous
Employer 2

NA

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

1. At first i will refresh the page and will try
to reload the website.

2. I will check my internet connectivity and will ensure that the network is
stable.

3.I will restart the web browser.

4. I will check that the cookies are enabled.

5. I will check if the server of the website is working properly.

6.I will try another browser.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

step 1:
Turn on Bluetooth on your mobile phone.

step 2: Turn on the Bluetooth speaker you want to connect with the respective
mobile phone.

step 3: look for the model name of the Bluetooth speaker on your device in the
list which shows the available devices.

step: 4 Then simply connect by clicking on the Bluetooth speaker name.

What according to you makes you a good candidate
for customer service or technical support job?

I have
good communication skills and a confident personality as well. I'm an eloquent
and have clear voice. I can make people understand things easily and have good
convincing skills also. I'm a problem solver and can work individually and as a
team efficiently. I'm an enthusiastic personality and complete all my assigned
tasks firmly and responsibly. I'm open to learning new things always. And can
share my knowledge with others effortlessly.

On a scale of 1 - 5
please rate your fluency in spoken English

5