Subject: Tech Support Candidate - Gaurav Sharma
From: Gaurav Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 25 Oct 2021 06:17:35 -0400

Tech Support
Test

Name

Gaurav
Sharma

E-mail

[email-masked]

Phone Number

(0) 7503328505

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Ghaziabad

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

I energizer

Customer executive

30-10-2021

28000

Previous Employer 1

Aegis

Customer executive

9-06-2016

20000

Previous Employer 2

Na

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Dear Sir,

Step 1:- I will check the Internet connection.

Step 2:- If internet is working, will check the internet speed.

Step 3:- Will check if we get an error on this site or other sites also.

Step 4 :- Will clear cookies and cache’s.

Step 5:- Will close tab and login again.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

Step1 :- Go
to setting

Step 2:- Tap the bluetooth option

Step 3:- Turn on Bluetooth

Step 4:- A list of available devices will appear Step 5:- If your speaker is not
listed, press the button on your speaker that makes it discoverable – it’s
often a button with a Bluetooth symbol on it.

Step 6:- On your mobile select your speaker (it might be a random product number
but should have the speaker’s brand name listed) and that’s it, you’re
connected!

What according to you makes you a good candidate
for customer service or technical support job?

1.
Ability to prioritize and multitask

2. Ability to adapt the process as needed

3. A fit between the company and applicant

4. A passion for technical support

On a scale of 1 - 5
please rate your fluency in spoken English

5