Subject: Trainer Candidate - Sparsh Malik
From: Sparsh Malik <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 25 Oct 2021 06:07:49 -0400

Tech Support
Test

Name

Sparsh
Malik

E-mail

[email-masked]

Phone Number

(91) 8191050826

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Bahadurgarh

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Vinayak education society (DDU GKY)

IT Trainer

23/10/2021

22000

Previous Employer 1

Mass Infotech

IT
trainer

19/07/2021

19500

Previous Employer 2

If Selected, how much time do you need
to join?

1 month(max)

Please briefly
describe your work experience specifically in training?

Candidate
Registration On Kaushal bharat Skill Portal.

• Batch Creating and Freezing

• Create Bio- Metric Attendance And Registration On Rural skill Dashboard
Portal.

• Follow Training Centre Time Table Theory And Practical class as per ACLP

• Create all office related File Format as per Requirement.

• Capable for takeup Responsibilities of Centre Manager in Absence of Centre
manager.

Have you worked as a trainer in a Call
Center/Customer Service/BPO Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation you faced either while training or
managing a team.

Not going in the same direction-

To walk in the same direction, a team needs to know where it is going or what it
is contributing to (vision) and why (purpose). Spend time on this with your
team.

Not sharing information-

Knowledge is not power – unless it’s shared. Project team members all bring
a unique set of skills, knowledge, experience and wisdom to the table.

Lack of trust-

Trust is crucial to teamwork, and it starts with people knowing each other. Team
members absolutely need to be acquainted, both professionally and personally,
particularly in projects where tensions will run high at some
point.

What according to you is the difference between good
and great customer service. (Explain in 4 - 6 sentences)

1.
Apologize to the customer, if they are irritated.

2. Value the customer's time.

3. If we respond to the mail of customer within minutes, they will admire us.

4. Always greet the customers with a smiling face.

5. Lacking of listening skills and empathy is not a sign of ownership.

What according to you makes you a good candidate
for this position?

To contribute my efforts with full potential
towards the accomplishment of organization’s objectives and simultaneously
learn as much as possible. My aim is to maximize and enhance my skills to better
serve for the progress of the organization.

A systematic, organized, hardworking, flexible & adaptable to situations and
dedicated team player with an analytical bent of mind, determined to be a part
of a growth-oriented organization.

On a scale of 1 - 5 please rate your fluency in
spoken English

4