Subject: Tech Support Candidate - Faheem Rangraiz
From: Faheem Rangraiz <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 25 Oct 2021 05:51:59 -0400

Tech Support
Test

Name

Faheem
Rangraiz

E-mail

[email-masked]

Phone Number

(91) 7006556971

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Batla house jamia nagar new
Delhi

Which best describes your Technical Support
capabilities

I've worked in Level 2 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

Hardware -
Advanced
VoIP

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

BT

Sr Analyst

Previous Employer 1

IGT

Sr Analyst

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Refreshing the page.

Make sure java script is enabled.

Cookies are also enabled.

And also clear cookies and caches.

Restarting the browser and try again.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

Put the
speaker in pairing mode. Swith on the speaker and long press the bluetooth
button on the device.

Swith on bt on mobile phone. Go to settings select the bt setting option.

Wait for the phone to connect.

What according to you makes you a
good candidate for customer service or technical support job?

I always satisfy the customer by providing the best solution
to them.

On a scale of 1 - 5 please rate your fluency in
spoken English

5