Subject: Tech Support Candidate - Ankit Kumar
From: Ankit Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 25 Oct 2021 05:45:55 -0400

| | Tech Support Test

Name | Ankit Kumar
E-mail | [email-masked]
Phone Number | (+91) 9140894602
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows OS - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Walsons Services private limited | Security officer | July 10 | 35000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Refresh the page
2. Make sure JavaScript is enabled
3. Make sure Cookies are enabled
4. Clear your cache and cookies
5. Make sure your web browser is up to date
6. Restart your web browser
7. Try a different web browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Enable bluetooth on speaker
2. Enable bluetooth on mibile
3. Search for speaker on mobile
4. Connect the speaker from search menu and pair it

What according to you makes you a good candidate for customer service or technical support job?

1. Communication
2. Empathy
3. Patience
4. Active listening

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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