Subject: Tech Support Candidate - Harleen Kaur
From: Harleen Kaur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 25 Oct 2021 05:44:49 -0400

Tech Support
Test

Name

Harleen
Kaur

E-mail

[email-masked]

Phone Number

(011) 742517754

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

New delhi

Which best describes your Technical Support capabilities

I don't have experience or skills for Technical
Support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Previous Employer 1

Oyo rooms

Agent
reservation

10.05.2019

30800/-

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

Check the
web address URL in the address bar to make sure that you are going to the right
web page. Delete the cookies on ur computer open chrome at the top right select
more and then select more tools then clear the browsing data and select the time
range cookies and other site date and clear data and reboot the system and u
will definitely not see error on www.ndtv.com. if u still have issues feel free
to contact us.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

Hold your
phone close to the speaker and wait until  it appears on the Bluetooth screen
under other devices.  In most cases the speaker name or brand name will appear
tap name and phone will establish a connection to your Bluetooth
speaker

What according to you makes you a good candidate
for customer service or technical support job?

According
to me is what make an ideal candidate for a customer service or technical
support job is my senerityand commitment to deliver excellence my passion is
always to deliver the excellent service to customer is top most priority for me.
A good listener problem solver.

On a scale of 1 - 5
please rate your fluency in spoken English

4