Subject: Tech Support Candidate - Insha Khan
From: Insha Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 25 Oct 2021 05:42:05 -0400

Tech Support
Test

Name

Insha Khan

E-mail

[email-masked]

Phone Number

(0755) 8770796985

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Bhopal

Which best describes your Technical
Support capabilities

I've worked in Level 1 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows - Basic

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Previous Employer 1

Firstsource private limited

Csa

2019

15000

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Email
Used a case
management tool

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

Firstly go to the website and try to open it then
also if the error occurred into it again there will be the options of
troubleshooting in that particular website to fix the problem just do as the
steps of troubleshoot say if not possible from the mobile phone try it on the
desktop or laptop.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

Firstly
switch on the Bluetooth option from the phone and speakers and then secondly
click on the pair it button shown on the mobile screen as per your speaker
device.

What according to you makes you a good candidate
for customer service or technical support job?

I'm
completely confident about the work and technical skills about the customer
service profile and i know that i can do it much better then previous as i am
now more hardworking and confident about the things then before.

On a
scale of 1 - 5 please rate your fluency in spoken English

4