Subject: Tech Support Candidate - Sanjana khera Sanjana
From: Sanjana khera Sanjana <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 25 Oct 2021 05:40:11 -0400

| | Tech Support Test

Name | Sanjana khera Sanjana
E-mail | [email-masked]
Phone Number | (121002) 9899203011
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Concentrix | Seller support executive | 31 dec 2020 | 15k
Previous Employer 2 | Teleperformance | Seller support executive | 3 march 2020 | 19 k

In your past experience you have (select all that applies) | Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Firstly request to check the internet connection.
2.After that ask them to refresh or use any other browser.
3. After that if he or she is facing same issue than ask them to share the screenshot or image of the error.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on your device bluetooth.
2. Pair a bluetooth speaker
3. Then it will Connect with your device.

What according to you makes you a good candidate for customer service or technical support job?

1. Listen carefully to your customer.
2. Understand the problem.
3. Try to ensure them regarding to the solution.
4. Try to resolve the issue with patience.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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