Subject: Tech Support Candidate - Anup Sharma
From: Anup Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 25 Oct 2021 05:36:19 -0400

| | Tech Support Test

Name | Anup Sharma
E-mail | [email-masked]
Phone Number | (201013) 9651459341
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Amazon Development Centre India Pvt | Technical Support Executive | 28/02/2021 | 18000
Previous Employer 1 | N/A | | |
Previous Employer 2 | N/A | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Initially i will check my url tab did i enter the URL correctly in it, if it's correct then i will check my network configuration and modem settings and try to reset.
Even after reconfiguration if i am unable to access any particular Websites then i will to retrieve any information regarding the error code.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First we need to turn on the bluetooth speaker and put it in pairing mode, then turn on the bluetooth of your mobile. Now enter in bluetooth menu from the settings app, search your device and click on your device name which you want to pair.

What according to you makes you a good candidate for customer service or technical support job?

I have good technical knowledge and i am quite fascinated about electronic products and even apart from this I have the experience of working like technical support executive and great skill to handle such query.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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