Subject: Tech Support Candidate - Ritika Toppo
From: Ritika Toppo <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 25 Oct 2021 05:33:35 -0400

Tech Support
Test

Name

Ritika
Toppo

E-mail

[email-masked]

Phone Number

(+91) 9910155087

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Ghaziabad

Which best describes your Technical Support capabilities

I don't have Tech Support experience, but I am confident with
my skills I can do it

Please tell us which areas below are
you comfortable and confident in your support abilities: (select all that
applies)

MS Windows - Basic
Speakers &
Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

Previous Employer 1

Accenture

Customer
Service Associate

23rd June, 2020

30,000

Previous
Employer 2

Teleperformance

Customer Service
Executive

4th November, 2019

23,000

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

First of all, I will restart my computer. Many
basic problems are solved by restarting your system. This clears cache and
forces the device to reload the web page.

Secondly, if the problem still persists, I will make sure that the internet
connection works, and I will search if the google works or not. Thirdly, I will
check if the website is down for everybody or just me.

This is the basic steps that I would take in logical order to troubleshoot the
problem.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1. Go the android settings.

2. Click on the Bluetooth to switch it on.

3.Switch on the Bluetooth speaker as well.

4. A list of available devices will be displayed.

5.Tap the device you want to pair with from the list.

What according to you makes you a good candidate
for customer service or technical support job?

According
to me, a good candidate for customer service or technical support is that the
candidate should a good listener first, it will help the candidate to understand
the customer's issue properly.

Candidate should have empathy towards the customer, and should take ownership of
the problem and help the customer to solve the problem as soon as they can.
Assuring them that the issue will be resolved and it would really satisfy the
customer.

On a scale of 1 - 5 please rate your fluency in
spoken English

4