Subject: Tech Support Candidate - Sumit Ahlawat
From: Sumit Ahlawat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 25 Oct 2021 04:36:02 -0400

Tech Support
Test

Name

Sumit
Ahlawat

E-mail

[email-masked]

Phone Number

(+91) 8448432822

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Faridabad

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MacOS
Networking -
basic
Hardware - Basic
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Concentrix

Operations Advisor

working

28000

Previous
Employer 1

Argus system

Advisor

7 Oct 2020

18000

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your
browser, and you get an error. As a computer user, please tell us all the steps
you will take in logical order to troubleshoot the problem. Please answer in
Grammatically correct english.

Refresh the page. - Forcing a
complete refresh and download of a page tells your web browser to try
downloading and displaying everything again.

Make sure JavaScript is enabled

The next step is to check whether cookies are enabled.

Then i will clear cache and cookies.

Then i will make sure browser is updated.

restart the web browser.

Try on different browser.

I will check if internet is working fine or not on system.

Restart the device and then check again.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Go to settings

Tap the Bluetooth option

Turn on Bluetooth

A list of available devices will appear.

If your speaker is not listed, press the button on your speaker that makes it
discoverable – it’s often a button with a Bluetooth symbol on it.

On your mobile select your speaker (it might be a random product number but
should have the speaker’s brand name listed) and that’s it, you’re
connected

What according to you makes you a good candidate
for customer service or technical support job?

A good
technical or customer support should include sense of urgency to solve technical
issues or queries of a customer. He/she should show empathy towards the
customer. Technical support person should have good knowledge about the products
or queries.

On a scale of 1 - 5 please rate your fluency in
spoken English

5