Subject: FW: Tech Support Candidate - Mohd Sajid
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Mon, 25 Oct 2021 08:27:10 +0000

First round for tech/ English voice/ non voice

From: Mohd Sajid <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Saturday, 23 October 2021 at 5:12 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Mohd Sajid

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Mohd Sajid
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 8471004106
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Jamia Nagar
Which best describes your Technical Support capabilities        I don't have experience or skills for Technical Support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        NA
Previous Employer 1     NA
Previous Employer 2     NA
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First of all I will check whether my internet connection is stable or not, if it's stab then I will ensure that time in not out, if everything thing is okay then I will clear cookies and relaunch the website in new tab, if it is still not working then I will check that website is not down.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1.Turn Bluetooth speaker on.
2. Turn on Bluetooth mode
3. Open bluetooth settings in mobile and search Bluetooth speaker.
4. After searching Bluetooth device click on Bluetooth and pair.
5.After pairing your phone with Bluetooth speaker you're ready to play sounds via bluetooth speaker.
What according to you makes you a good candidate for customer service or technical support job? As a fresher I have no idea how these  questions are answered, however I have been always eager to interact with people giving best resolutions that I might have at that time and situation.
Moreover I will be putting my best effort to give proper resolution to the customers.
On a scale of 1 - 5 please rate your fluency in spoken English  4