Subject: English Language Test - Ayush Mahar
From: Ayush Mahar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 25 Oct 2021 03:59:44 -0400

| | Foreign Language Screening Test

Name | Ayush Mahar    /  (+91) 9582390148    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Thank you for contacting BabyShop.

We are sorry for the inconvenience you have faced. No need to worry we will surely help you further with the issue.

We request you to please once check with your family members and neighbours if they have received the parcel.

Also I would like to tell you that we have raised the ticket from our end for your lost parcel in which you ordered a hand bag.

Our team will contact the courier service and take the update from them.

Our team will contact you within 24-48 hr.

It you have any more concerns, feel free to contact us back anytime.

Regards
Ayush

BabyShop

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Thank you for contacting Homebox.

We are sorry for inconvenience you have faced, we will surely help you with the damaged product you have got.

Before we can proceed further we request you to please follow the below steps-:

1. Login in to your Homebox account.

2. After logging in, go to order section.

3. Find your order and there you will see an option for replacement.

4. Click on the order you want to replace.

5. Once you click it then it will direct you to another page where it will ask about the product and the issue.

5. You can write down your issue there and attach clear pictures of the damaged part. And apply for replacement.

Once you are done with it, then our concerned team will look into this case and proceed with he replacement process.

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