Subject: Arabic Language Test - Akbar BK
From: Akbar BK <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 25 Oct 2021 02:55:42 -0400

Foreign Language
Screening Test

Name

Akbar BK
/  (91) 8593902355    / [email-masked]

Whats your first
language

Arabic

Based on your
understanding of situation 1 above, assuming you are the customer service
representative, please draft a response to customer's email. Please make sure
that your email is grammatically correct and properly formatted.

Dear customer,

I am very sorry for the mix-up about your order 28167839, the electric kettle.
The product was shipped on time on 15th Dec. It was, however, sent to a wrong
address and then was sent back to the store. This is because we are currently
getting a lot of orders and have therefore hired many people to do the parking
to save on time. With the high number, you can expect that such might happen. We
are pretty sorry.

We have now sent it to the right address, and we expect it delivered not later
than two days. As we take responsibility for the mistake, we have given you a
20% discount on your next order. You can use the code number 86424 on your next
purchase to get the discount.

Thank you for understanding the matter and for your patience.

Regards

ABC stores management

Based on the Situation 2 above,
please draft an email response to the customer. You don't necessarily need to
know the policy of the brand, but use the best practice from e-commerce
companies that you've shopped from so far to know the policies.

Dear [Recipients Name],

I sincerely apologize for the cabnet you received. I'm confident there is a
plausible answer, but I apologize if it caused you any difficulty.

I am replacing with a new one. Please accept it along with a complimentary
carrying bag.

I hope you will consider us again in the future for all your picture taking
needs.