Subject: Tech Support Candidate - Rahul Pratap Singh
From: Rahul Pratap Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 24 Oct 2021 23:51:10 -0400

| | Tech Support Test

Name | Rahul Pratap Singh
E-mail | [email-masked]
Phone Number | (+91) 8318828569
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Ahemdabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Alp Nishikawa co. Pvt. Ltd | Engineer | 15 nov. | 28000
Previous Employer 1 | one point one solution pvt. Ltd. | excutive | 10 jan 2018 | 18000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all, we will check the internet whether the system is running or not, even after that the browser is not running, then we will check the proxy on the browser, after that if the site is not running then it will be an issue of antivirus blocking, we will remove it to check all this. the site will be running after it.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First we will power the speaker, after that we will open it and our phone's Bluetooth and search the Bluetooth name of that device and pair it and connect it.
What according to you makes you a good candidate for customer service or technical support job? | Sir, I deal with the customer very politely and after listening to their problem very well, try to solve it as soon as possible and we always try that the process in which we are working is zero have a breakdown.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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