Subject: Tech Support Candidate - Anmol Srivastava
From: Anmol Srivastava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 24 Oct 2021 13:22:03 -0400

| | Tech Support Test

Name | Anmol Srivastava
E-mail | [email-masked]
Phone Number | (+91) 7007716182
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida sector 45
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio
remote support

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro Ltd | Administrator | none | 19331
Previous Employer 1 | Vayam info solution | Desktop L 1 | 23 sep 2019 | 16000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I'm checking internet connection property connected to desktop and I'm also check lan settings in computer and ping through command after checking showing same issues so  I'm checking others service provider internet connection .

Please list the steps to connect a Bluetooth speaker to your mobile phone.

open cell phone settings
go to Bluetooth
scan
show Bluetooth device by name
connect
pair
connected

What according to you makes you a good candidate for customer service or technical support job? | Patience. Patience is crucial for customer service professionals.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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