Subject: Arabic Language Test - Md Nafis Bakhtiar
From: Md Nafis Bakhtiar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 24 Oct 2021 11:51:17 -0400

| | Foreign Language Screening Test

Name | Md Nafis Bakhtiar    /  (854330) 9470034776    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi,
Well wishes !!!
I came to know that the order was taken place and dispatched on time, but not reached the destination yet. I make you sure that this situation is solved as some issues came through and now it is done to clear all the obstacles.
I am regularly in touch with all the staffs who are responsible to take the order to the correct place.
You are not to worry at all and your order will be there in your hands as earlier as possible in order to make you feel convenient of my company's facility.

Thanks for your kind co-operation

Customer Support Executive

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi,

Regards of the day!!!

I read your mail and sorry to listen that. The order taken place perfectly and dispatched to the given address very carefully but scratches that on the TV cabinet are on way to your home at last time the destination is so far.
We all know that the service is very good and efficient but some problems were there and furthermore it would be solved.
Accept this and entertain youself if any problem will be there, company will send his staff to you to make your device repaired or get back if if considered so.

Regards and thank you so much for your kind support.

CSE

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