Subject: English Language Test - Shruti Rajput
From: Shruti Rajput <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 24 Oct 2021 02:26:54 -0400

Foreign Language
Screening Test

Name

Shruti
Rajput    /  (91) 9918309421
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Dear
Customer,

As per your order details we are trying to make the shipment to your given
address but as per courier and order I'd ****** the address is incorrect.

Kindly update your address so we can reach you ASAP.

Regards

Customer support

babyshop.com

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear
Abdul,

As per your recent mail we apologise from our end. Our team will reach you ASAP
and will replace the new unit of cabinet from your order I'd *****.

You can reach us anytime.

Thanks

Customer support

babyshop.com