Subject: Tech Support Candidate - Saurabh Kulkarni
From: Saurabh Kulkarni <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 24 Oct 2021 01:04:03 -0400

| | Tech Support Test

Name | Saurabh Kulkarni
E-mail | [email-masked]
Phone Number | (91) 8928514154
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Mumbai
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | tGELF | Intern | NA | NA
Previous Employer 1 | Railtel Corporation of India Limited | Graduate engineer | 01.07.2018 | 25800
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will first check if my device is connected to the internet. If the device is connected, I will check if my firewall is preventing me from opening the website and/or check if the webpage is blocked by the ISP. If nothing is working, then I will either reboot my system or router or both. I will check the IP address of my system if it is dynamic or static.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Switch on the Bluetooth speaker by pressing the power on/off button. Turn on Bluetooth on mobile phone through settings and search for available devices on phone. After that connect the Bluetooth speakers by pressing on the respective name of the device and the device is now connected to the mobile phone.
What according to you makes you a good candidate for customer service or technical support job? | I have previous experience in technical support and my engineering degree is an asset for this job. Due to my excellent speaking and writing skills, I am the perfect candidate for the job.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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