Subject: English Language Test - Mohammad Faheem
From: Mohammad Faheem <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 23 Oct 2021 15:37:18 -0400

Foreign Language
Screening Test

Name

Mohammad
Faheem    /  (+91) 9643501161    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Dear Valued Customer,

Thank you for escalating the issue to us. Our courier partner XYZ attempted
delivery for your order No. ...  at the given address ....

on ...date..... . However the delivery failed due to the wrong address. This was
communicated to you the same day but we did not get any reply.

Kindly check and confirm your correct address enabling us to deliver it.

Thanks and Regards,

Mohammad Faheem

Customer Support Executive

Livesalesman

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear
Abdul,

Thank you for shopping with us. I can understand your concern and frustration
but our return/replacement policy does not cover this issue once the product has
been installed. You should have checked and raised it immediately after unboxing
with images/videos or even better in the presence of our team for
validation.

Please refer to the product return and replacement policy.

Thanks and Regards,

Mohammad Faheem

Customer Support Executive

Livesalesman