Subject: English Language Test - Divya Mishra
From: Divya Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 23 Oct 2021 13:22:49 -0400

| | Foreign Language Screening Test

Name | Divya Mishra    /  (+91) 7985551881    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello Sir, Ma'am,
Your order -XYZ handbag placed on date- 10/09/2021, is a bit delay in delivery. First of all apologies for delay in delivery as per our information your give address i.e. 23, ABC street,NY is incorrect as per the courier executive.
Kindly mail us your update and correct address as soon as possible to proceed further so that you can get your handbag soon.
Regards
Divya Mishra
C.C.E
10/23/2021

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello sir,

I heartily apologise for your inconvenience. I assure you we'll resolve this problem very shortly.

As per our company guidelines sold products can be replaced with another one but not return.

So, i am raising your query against the product for replacement as soon as possible .Thanks for purchasing our products,We value our loyal customers.

Regards
Divya Mishra
C.C.C.
10/23/2012

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