Subject: Tech Support Candidate - Allanchi Chaturvedi
From: Allanchi Chaturvedi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 23 Oct 2021 12:57:04 -0400

| | Tech Support Test

Name | Allanchi Chaturvedi
E-mail | [email-masked]
Phone Number | (+91) 9044662127
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | LUCKNOW
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HT Media | Hr Recruiter | 30 April | 15000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will try to refresh the page, if the problem persists I will check the internet connection, by opening other sites, in case all other sites are working I will then check the correct url by searching ndtv in the Google if it again not working I will click on trouble shoot the site. Then if the problem will be from my side I will check my firewall or else the ndtv site's servers must be down.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Hold the power button of the speaker and set it to pairing mode, turn on the bluetooth on the mobile, check the available devices and find the name of the speaker then connect it.
What according to you makes you a good candidate for customer service or technical support job? | According to me a good candidate for customer service must have a detailed and brief knowledge about the product that he/she is offering. He must have an excellent and effective communication skills. He should not rush while talking to the customer he should have patience to listen to the customer. He also should have a good sense of humour
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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