Subject: Tech Support Candidate - Aditi Tripathi
From: Aditi Tripathi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 23 Oct 2021 12:39:01 -0400

Tech Support
Test

Name

Aditi
Tripathi

E-mail

[email-masked]

Phone Number

(+91) 8318320848

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Kanpur

Which best describes your Technical
Support capabilities

I've worked in Level 1 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware -
Basic

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Previous Employer 1

Concentrix

Technical
Support Engineer

28/09/2021

26000

Previous
Employer 2

HCL

Service Desk Analyst

24/05/2021

18000

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

First will check the internet connection

Second we can try on another browser to check if the same website.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

In phone go to settings option then there’s a
option Bluetooth ( on it )

And then check the switch on the speaker and check the name of the speaker
coming in list

What according to you makes you a good candidate
for customer service or technical support job?

As i have
a 1 year 6months of experience in technical support of international users.

I can handle a customer over a call and understand them better now
.

On a scale of 1 - 5 please rate your fluency in
spoken English

4