Subject: English Language Test - Kishan Pandey
From: Kishan Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 23 Oct 2021 12:24:06 -0400

| | Foreign Language Screening Test

Name | Kishan Pandey    /  (+91) 7235845659    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi ABC

As you ordered a hand bag from our online store. The order is shipped by us on the same day, when the order was placed.

The courier tried to deliver the order to you, but your address as per courier is wrong. so we have given them the correct address. sorry for the inconvenience  that happened to you. The order will reach to you within few more working days.

Regard
Sr Executive - Kishan

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi
Abdul

As you have purchased TV Cabinet last week from our store, our team will reach you soon for your complaints and do the needful . Sorry for the inconvenience that has happen to you

Regards
Kishan
Sr executive

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