Subject: English Language Test - Mayank Kumar
From: Mayank Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 23 Oct 2021 11:25:43 -0400

| | Foreign Language Screening Test

Name | Mayank Kumar    /  (245304) 8923754590    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi costumer,

Order id: 1234567890

Your order was shipped from seller by courier.
The order could not reach you due to the wrong address you sent.
Please update your address again so that we can resend your order to you.

We hope that your order reaches you soon.

Thanks
babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi costumer,

We would like to inform you that.  As per the information provided by you. We are your TV  A return notice has been received and we will give you a new TV instead.

We hope that you are satisfied with the information provided by us.

Thanks
babyshop.com

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