Subject: Tech Support Candidate - Chandan Jaiswal
From: Chandan Jaiswal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 23 Oct 2021 11:16:23 -0400

| | Tech Support Test

Name | Chandan Jaiswal
E-mail | [email-masked]
Phone Number | (+91) 6205707512
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida sector 100
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will take the following steps if such error occurs:-
Step-1 At first I will refresh the page
Step-2 I will check my internet connection.
Step-3 I will open another website to know if other website opens or not.
Step-4-If other website opens It will give a clear idea that the particular site has some issue like server down.
Step-5- If it fails to open another website also I will restart ky device and then will try opening that website again.

This is how I will take the logical order to troubleshoot the problem.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

The different steps are as follows:-
1.Switch on the speaker
2.Turn on Bluetooth on Mobile phone
3.search for devices to get the name of Bluetooth speaker
4.start pairing the devices
5.Mobile phone gets connected with that Bluetooth speaker

What according to you makes you a good candidate for customer service or technical support job?

According to me Customer service or technical support job is a job in which the person working for that position has the duty to solve the issue/problem faced by customer with the best of his/her knowledge in order to create positive attitude towards the company by the customers.
For this role, Candidate should have good convincing skills.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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