Subject: Tech Support Candidate - Sunil Maurya
From: Sunil Maurya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 23 Oct 2021 10:25:11 -0400

| | Tech Support Test

Name | Sunil Maurya
E-mail | [email-masked]
Phone Number | (96432) 16915
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Value point systems pvt ltd | Sr. System Expert | NA | 25765
Previous Employer 1 | Netconnect pvt ldt | Desktop Support Engineer | 15th Oct'14 | 9000
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First need to check if network connected properly and icon showing any error.
Need to check if proxy applies properly.
Need to check if IP address assigned.
Need to check default gateway assigned.
Need to check DNS address are assigned.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Switch on the Bluetooth speaker and switch on Bluetooth with button.
Switch on the mobile Bluetooth.
Locate the Bluetooth speaker in mobile.
Click connect and pair device.

What according to you makes you a good candidate for customer service or technical support job?

Always show positive attitude with smile.
Do not hesitate while handling customer.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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