Subject: English Language Test - Anshu A
From: Anshu A <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 23 Oct 2021 09:46:33 -0400

| | Foreign Language Screening Test

Name | Anshu A    /  (91) 9315977180    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

Sorry for the delay in delivery of your product xyz Handbag.

We want to inform you that your order has been successfully shipped from our side, but as we checked it with our courier partner , they are facing issue in tracking your given delivery address.
We kindly request you to recheck your given address and update it, if required.

If you have any other queries please let us know we will be happy to help you out again.

Thankyou for contacting us.
Have a nice day!

Regards, babyshop.com Customer Service team.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

We are extremely sorry for the inconvenience.

We have checked it out and want to inform you that, you are eligible for returning or replacing your product xyz TV cabinet under our return policy.
If you want to return or replace it, you have visit our website www.xyz.com and have to follow the following steps :-

Login with your account ~ go to My Account option ~ Select My Orders ~ click on the product which you want to return or replace ~ click on Return
.
After following these steps you'll be asked that either you want to replace it or return it.
Select your desired option.
In the given timeline you have to hand over you product to our representative.

You will get your return value or replacement in the given Timeline there on our website.

If you have any other queries please let us know we will be happy to help you out again.

Thankyou for contacting us.
Have a nice day!

Regards, xyz Customer Service team.

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