Subject: Tech Support Candidate - Ayush Kumar
From: Ayush Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 23 Oct 2021 08:33:28 -0400

| | Tech Support Test

Name | Ayush Kumar
E-mail | [email-masked]
Phone Number | (*+91) 9142155290
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | Na

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.At first i will restart my device and before restarting i will make sure to save all the necessary work to prevent data loss.
2.Then i will make sure that my internet connection is working.
3. After that i will check that the site i am trying to access is down for everyone or just for me.
(i) i will open the browser, and visit the website checker page , which shows "Down for everyone" or "just me".
(ii) on the site i will type in the website address in which i am having problems , then i will click enter or return button.
(iii)If the result says that its not just you that means the site is down for everyone but if the result is "its just you" that means there is a problem with the connection between my computer and the site.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Turn on the bluetooth speaker and put it in pairing mode.
2. Tap and hold the bluetooth icon of the smartphone.
3.Tap + pair new device.
4.In the list of bluetooth devices tap refresh to scan again and make sure that speaker is still in pairing mode.
5. Tap the name of bluetooth speaker in the bluetooth settings.
6. When smartphone discovers the bluetooth speaker, it will appear below the list of "Available devices" then tap it which will pair both the bluetooth speaker and smart phone.

What according to you makes you a good candidate for customer service or technical support job? | I am fit for this job and capable of delivering good results. I possess the skills and qualities which is required for this job. I am a Computer science student and i am from the technical field so i have the abilities to handle the technical problems in a good way. Iam confident that i will thrive in this position. I am highly motivated and i will look forward to contributing my skills and experience to the organization if given the opportunity.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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