Subject: FW: English Language Test - Ayush Kumar
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Sat, 23 Oct 2021 12:29:42 +0000

Accent not good, reject

From: Ufaq Zareen <[email-masked]<mailto:[email-masked]>>
Date: Thursday, 21 October 2021 at 7:35 PM
To: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: English Language Test - Ayush Kumar

Spoken English- Yes Fluent
Accent - good accent
Tech support experience – fresher
Last salary- fresher
Expected salary - 25-30k
Notice period - no
Can work from office - Yes ( immediate  joiner )
Education background- BTECH pursuing

________________________________
From: "Deeksha Dadu" <[email-masked]<mailto:[email-masked]>>
To: "Ufaq Zareen" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, October 21, 2021 7:26:42 PM
Subject: FW: English Language Test - Ayush Kumar

Check

From: Ayush Kumar <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Thursday, 21 October 2021 at 6:12 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: English Language Test - Ayush Kumar

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Foreign Language Screening Test

Name    Ayush Kumar    /  (*+91) 9142155290    / [email-masked]<mailto:[email-masked]>
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Hi (customer name),
Oh no, I know that this has to be frustrating to you. I’m happy to help you. I looked up the tracking number and it appears that the courier company has not yet delivered your package. Call them at (courier company phone number) as soon as you can and they can help you update your address. To save you time, I’ve provided your tracking number at the end of this message. Please let me know if I can help in any other way. Thanks, (Your Name), (Your Business Name)” – Tracking number: 51672728282772882
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Hi Abdul,

Thanks for reaching out to us to inform us about this incident! You must be feeling really overwhelmed right now and I understand that. I hope you accept my apology on behalf of the company.

I will immediately contact the technical department to fix this problem as soon as possible. You will receive a heads-up as soon as the new product is sent to your address.

I hope this incident won’t kill your trust in our brand, Abdul. In the meantime, I'd like to offer a discount for the inconvenience and will be checking in with you in a few days to update you on the status of replacement of new TV Cabinet.

Once more, I sincerely apologize for the inconvenience. Please let me know if I can answer any questions, and I'd be happy to help!

Best regards,

Ayush