Subject: FW: English Language Test - Ashutosh pandey
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Sat, 23 Oct 2021 12:25:40 +0000

Invalid number,

From: Ashutosh pandey <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Saturday, 23 October 2021 at 5:23 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: English Language Test - Ashutosh pandey

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Foreign Language Screening Test

Name    Ashutosh pandey    /  (91) 942435208    / [email-masked]<mailto:[email-masked]>
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Dear sir/mam,

I am Ashutosh Pandey the customer service representative.

Thank you for writing to us.

We are very sorry for your inconvenience. We checked your order it has been handed over  to courier company same day  when the order was placed. According to the courier your address is not updated our request to you please update your address first and reschedule your delivery.

here are the some step hoe can you update your address.

Step 1:- login into baby shop.com.

Step 2:- go into your order section.

Step 3:- there is a address section tap on it, again there is update your address
           tap on it fill the new address detail.

Final step :- reschedule your order.

We thank you for helping us improve our services and your trust in us.

Please feel free to writing to us for any further assistance.

Thanks & regards
Ashutosh Pandey
Customer service representative.
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Dear Abdul,

I am Ashutosh Pandey the customer service representative.

Thank you for writing to us.

We are very sorry for your inconvenience. Don't worry we will definitely help you out. Sir as per our policies first we will have to do some checks, I hope you will definitely cooperate with us.
Sir we required some picture of TV cabinet with scratches please send with your order no as soon as possible. As we will receive the details, our executive will visit your home and he will guide for further process.

We thank you for helping us improve our services and your trust in us.

Please feel free to writing to us for any further assistance.

Thanks & regards
Ashutosh Pandey
Customer service representative.