Subject: FW: English Language Test - Mohammad Mehroz
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Sat, 23 Oct 2021 12:05:18 +0000

Check for English Voice/ Chat

From: Mohammad Mehroz <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Saturday, 23 October 2021 at 3:49 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: English Language Test - Mohammad Mehroz

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Foreign Language Screening Test

Name    Mohammad Mehroz    /  (+91) 8534084636    / [email-masked]<mailto:[email-masked]>
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Hi [Customer name],

I’m sorry for the trouble you’ve been having with this address issue. My team and I are doing everything we can to resolve this as fast as possible.

In order to support you through this, I need some information from you. Could you tell me [important information]?

If you have any more questions or come across any other issue, let me know, I’ll be happy to help.

Have a great day,

Mohammad mehroz
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Hello [Customer Name]

We are extremely sorry for the inconvenience. our company strives for 100% customer satisfaction, it’s clear we’ve fallen short in this.

I want to let you know that I have kept your complaint on top-priority and our team is working on it at this moment.

Our team will check the policies of your order if it is refundable you will get your refund within 7 working days or if it has replacment you will get your new object ASAP.

Thanks for sharing your concern with us regarding this issue. We are extremely sorry for the inconvenience.

Thanks.

Mohammad mehroz