Subject: FW: English Language Test - Nithish panchakshari
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Sat, 23 Oct 2021 12:04:22 +0000

Check for English Voice/ Chat

From: Nithish panchakshari <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Saturday, 23 October 2021 at 3:57 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: English Language Test - Nithish panchakshari

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Foreign Language Screening Test

Name    Nithish panchakshari    /  (91) 6281190535    / [email-masked]<mailto:[email-masked]>
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Dear customer,

We apologize for the inconvenience This is to inform you that our courier tried to deliver the order to you, but the address provided by you was wrong. Please update your address. We will deliver your product as soon as possible once you update your address.  we request you to wait till the issue gets resolved.

Yours sincerely,

Customer Support
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Dear Abdul,

We apologize for the inconvenience Our team will check the product and we will replace the product if it was damaged. We have also escalated the issue to the concerned team. we request you to wait till the issue gets resolved.

Yours Sincerely,

Customer Support