Subject: FW: English Language Test - Shubham Bedi
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Sat, 23 Oct 2021 12:02:25 +0000

Check for English Voice/ Chat

From: Shubham Bedi <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Saturday, 23 October 2021 at 4:10 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: English Language Test - Shubham Bedi

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Foreign Language Screening Test

Name    Shubham Bedi    /  (91) 9911056455    / [email-masked]<mailto:[email-masked]>
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Dear customer,

Please understand that we never wanted any of our users to have such an experience and we apologize for the same.

Currently, we can see the Shipment is with the courier and has been marked as false address. We would encourage you to confirm your address or reply to this email with the updated address.

You may expect this shipment to be delivered in 2-4 business days.

Please connect back with us in case of any assistance.

Best Regards,
Shubham Bedi
Customer Experience
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Dear customer,

We have raised the complaint against the installation team and we will assure you a hassle free service henceforth.

We will replace your order as per our replacement policy within next 2-4 business days. Moreover, We will prioritize the shipment to have you connected with our brand.

Best regards,
Team Homebox
Shubham Bedi
(Customer Experience)