Subject: Tech Support Candidate - Amit Jha
From: Amit Jha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 23 Oct 2021 07:55:36 -0400

Tech Support
Test

Name

Amit
Jha

E-mail

[email-masked]

Phone Number

(011) 9999119742

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Delhi

Which best describes
your Technical Support capabilities

I've worked in Level 1 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware -
Basic
Hardware - Advanced

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Rezig technology

CSM

Previous
Employer 1

Peoplestromg hr services

CSM

19 Oct 2019

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

I will call to customers and troubleshoot with
those steps.

1: I will ask to customers sir are not open only this website or any.

2: If customers said this only this website then ask to customers clear there
browser history ,cookies and temp file then ask to customers websites working or
not.

3: if it not working tell them process how to ping the website and check in
firewalls setting.

Step 2

If customer said all the website not working then tell them process ping the
gateway and website . Also tell the process how to check internet
settings.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1: enable the Bluetooth in mobile phone.

2 : on the Bluetooth device for pair with mobile.

3: after enable the Bluetooth go to the phone setting Bluetooth option then
select available device and pair with mobile.

What according to
you makes you a good candidate for customer service or technical support
job?

In customer support or services always listen to customers
issue because I good listener give proper solutions and able to give proper
solutions to our customers.

Always understand the customers pain area and provide them permanent or temp
solutions as per situation or requirement.

On a scale of 1 - 5
please rate your fluency in spoken English

4