Subject: FW: English Language Test - Sikander Singh
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Sat, 23 Oct 2021 11:53:24 +0000

Check for English Voice/ Chat

From: Sikander Singh <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Saturday, 23 October 2021 at 4:34 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: English Language Test - Sikander Singh

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Foreign Language Screening Test

Name    Sikander Singh    /  (+91) 9031504627    / [email-masked]<mailto:[email-masked]>
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Greetings from Babyshop!

Dear Customer,

This email is in regards to the order placed by you on our website babyshop.com. We received your query regarding the current status of your order.

After our investigation, we found that the order was shipped by us and handed over to our courier partner same day when the order was placed. The courier company attempted the delivery but the delivery was unsuccessful due to incorrect address information. Hence, in order to get the product delivered to you on priority, we request you to kindly share the complete delivery address including the name of the town, city, state, postal code and country.

You may reply to this email with the complete address so that we can get the address updated for you. We will notify you about your order status once we receive the requested information from you.

For any further information or assistance you may reach out to us by replying to this email.

Kind regards,
Sikander Singh
Customer Care Executive
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Greetings from Homebox!

Dear Abdul,

This email is in response to the complaint raised by you regarding the damaged or defective cabinet received.

In order to investigate further regarding this, we request you to kindly share the photos of the cabinet and the packaging as it was received by you. Once we receive the photos for the same, our product investigation team will be able to determine the cause for the damage or defect that you have observed on this product. We will surely respond to you with the best possible resolution in your case.

You may reply to this email with the requested photos and mention your order number in the subject line. We look forward to get this issue resolved for you on priority.

For any further information or assistance, please contact us by responding to this email.

Regards,
Sikander Singh
Customer Care Executive