Subject: FW: Tech Support Candidate - Raj Kumar Baitha
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Sat, 23 Oct 2021 11:44:26 +0000

Check for tech/English Voice/ Chat

From: Raj Kumar Baitha <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Saturday, 23 October 2021 at 3:22 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Raj Kumar Baitha

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Raj Kumar Baitha
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 8792129355
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      New Delhi
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Linux
Networking - basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        HCIL    NOC ENGINEER    Working 22200
Previous Employer 1
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First of all I will check if I am connected to the network. If I find there is no issue with my connection then I will open my command prompt and use the ping command to ping the www.ndtv.com and check
Please list the steps to connect a Bluetooth speaker to your mobile phone.      I will turn on my Bluetooth on my phone and then I will turn on the Bluetooth on my speaker and will try to pair both the devices and after pairing it will be connected
What according to you makes you a good candidate for customer service or technical support job? My technical skills and communication skills will be the most excellent qualities which I can offer for this role as a technical support or customer service candidate
On a scale of 1 - 5 please rate your fluency in spoken English  5