Subject: English Language Test - Nithish panchakshari
From: Nithish panchakshari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 23 Oct 2021 06:27:15 -0400

| | Foreign Language Screening Test

Name | Nithish panchakshari    /  (91) 6281190535    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,

We apologize for the inconvenience This is to inform you that our courier tried to deliver the order to you, but the address provided by you was wrong. Please update your address. We will deliver your product as soon as possible once you update your address.  we request you to wait till the issue gets resolved.

Yours sincerely,

Customer Support

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

We apologize for the inconvenience Our team will check the product and we will replace the product if it was damaged. We have also escalated the issue to the concerned team. we request you to wait till the issue gets resolved.

Yours Sincerely,

Customer Support

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