Subject: Tech Support Candidate - Ayan Ghosh
From: Ayan Ghosh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 23 Oct 2021 06:27:02 -0400

| | Tech Support Test

Name | Ayan Ghosh
E-mail | [email-masked]
Phone Number | (91) 9475325911
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | West Bengal, India
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Techno support | Work from home | September18 | 5000
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.If I am having trouble with a website, I will click the padlock icon and see if browser blocked any  parts which is unsecure.
2.Launch another browser and check if it is working or not?
3.I will reboot my device and check if the site is working or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Open bluetooth on phone.
2. Turn on the speaker.
3. Search for nearby devices.
4.select the device and click on pair.
5.after pair now the device is connected to phone

What according to you makes you a good candidate for customer service or technical support job? | Working in customer service can be extremely rewarding. I can help people achieve goals and play a direct role in customer success. And, the professional skills I will develop in this field can be applied to any career I pursue.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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