Subject: English Language Test - Misha Garg
From: Misha Garg <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 23 Oct 2021 06:24:19 -0400

| | Foreign Language Screening Test

Name | Misha Garg    /  (136118) 9812751222    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer
We are glad to share with you that you have completed a year of shopping from us! We are extremely happy that you’ve been with us for this long.

We are sorry for the wrong address mentioned by our one of the employee by mistake.As we received your request regarding the wrong address written and we are apologize for the same and rectify our mistake .your courier will be dispatched soon.
Sincerely
Customer service representative

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear sir
We are extremely happy that you have been purchased TV cabinet from our company.
We feel very bad that you face scratches on the cabinet . We are very sorry for this.
I request you to give one chance to our company . We will definitely rectify our mistake soon an provide you new cabinet.
Sincerely
Customer representative

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