Subject: Tech Support Candidate - Ankit Mangla
From: Ankit Mangla <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 23 Oct 2021 06:10:24 -0400

Tech Support
Test

Name

Ankit
Mangla

E-mail

[email-masked]

Phone Number

(+91) 7982295281

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Faridabad

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Networking - basic
Hardware - Basic
Hardware -
Advanced
Speakers & Audio
VoIP

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Computacenter

Associate Technical Analyst

06/12/2021

38000

Previous Employer 1

British Telecom

Associate
Technical Analyst

31/04/2021

30000

Previous
Employer 2

NA

NA

NA

NA

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool
Did not interact with customers,
supported internal employees

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

We can check the other browsers if website is
working there or not. We can check other websites like google.com, yahoo.com
etc. if they work to teat if internet connection is working or not. Then we can
clear up the caches and cookies of the browser to check if the website works or
not. We could also check the proxy of the browser which might be the main reason
for the issue. Then we can reset the browser and uninstall-reinstall the browser
to get it working. Last option would be to rebuild the system. would be the

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Settings > Bluetooth and connectvity >
show available/discoverable devices > Pair the required one

What
according to you makes you a good candidate for customer service or technical
support job?

I have the empathic attitude toward the customers
and tend to understand people’s problems and issues and tend to resolve all
user problems in time effective manner.

On a scale of 1 - 5
please rate your fluency in spoken English

5