Subject: Tech Support Candidate - Taha Amir
From: Taha Amir <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 23 Oct 2021 06:03:49 -0400

| | Tech Support Test

Name | Taha Amir
E-mail | [email-masked]
Phone Number | (091) 8126156844
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida sector 62
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Core | Content writer | 22-oct-2021 | NA
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I would try to reload the page by using ctrl+R and if that doesn't work i would check if my system is connected to the internet.
When you open your wifi settings you will see that your wifi has internet or not. If your wifi has internet then you should re-open the browser and search "ndtv" on google and get to the site from the link.
If your wifi has no internet connection then it is a problem of the wifi, for that you have to check the router.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on your bluetooth speaker.
Turn on your bluetooth on your phone and search for your speaker and tap on it.
After that, your bluetooth will ask to pair with the bluetooth device.

What according to you makes you a good candidate for customer service or technical support job? | I'm good at problem solving and i have great communication skills.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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