Subject: Tech Support Candidate - Yuvraj Arora
From: Yuvraj Arora <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 23 Oct 2021 05:53:31 -0400

Tech Support
Test

Name

Yuvraj
Arora

E-mail

[email-masked]

Phone Number

(+91) 8920995054

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Delhi

Which best describes
your Technical Support capabilities

I've worked in Level 2 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Linux
Networking - basic
Networking -
advance
Hardware - Basic
Hardware - Advanced
Speakers &
Audio
VoIP

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

VALUEFIRST DIGITAL MEDIA PVT LTD

Associate customer
experience

Present

36000

Previous Employer 1

TELEPERFORMANCE(CRM SERVICES
PVT LTD)

Lead technical support associate

05.12.2021

27000

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool
Did not interact with customers,
supported internal employees

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

1. Firstly will check the error description.

2. Follow the steps accordingly.

3. Troubleshoot the error with possible workarounds.

4. If unable to troubleshoot the error there is something typical or critical
then will find alternatives of same.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

Turn on the
Bluetooth of the phone.

Turn on the Bluetooth of the Bluetooth speaker.

(select Bluetooth mode other than aux or radio mode)

Click on pair once the Bluetooth device is searched on the mobile phone.

If successfully paired Bluetooth device will make sound. (connected)

Will play any music or sound to test the connection.

What according to
you makes you a good candidate for customer service or technical support
job?

Quick learner.

Tech-savvy.

Willingness to solve or troubleshoot issues with empathy.

Belive in customer satisfaction for business growth and company's image in the
market.

Can preach and console the customer.

Have knowledge about after product service required as a customer once product
sold.

On a scale of 1 - 5 please rate your fluency in
spoken English

5