Subject: English Language Test - Shrey Shobhit
From: Shrey Shobhit <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 23 Oct 2021 05:52:53 -0400

| | Foreign Language Screening Test

Name | Shrey Shobhit    /  (+91) 8433416098    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Greetings of the day sir/ma'am
I apologise that the delivery of your order has been delayed. I checked with the courier company and according to them the address mentioned on the courier was incorrect.
I would like to request you to kindly reverify the address on the link given below.
(link)
Once again I sincerely apologise. To track your package further you can click on this link. (Link)

Thankyou
Shrey

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Greetings of the day sir
I would like to apologise for the quality of the product you recieved.
Our maintenance personnel will come and look after the issue you are facing.
Once again I would like to apologise for the inconvenience caused.
For any further queries you can click the link below
(Link)

Thankyou
Shrey

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