Subject: Tech Support Candidate - Raj Kumar Baitha
From: Raj Kumar Baitha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 23 Oct 2021 05:52:46 -0400

| | Tech Support Test

Name | Raj Kumar Baitha
E-mail | [email-masked]
Phone Number | (+91) 8792129355
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCIL | NOC ENGINEER | Working | 22200
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all I will check if I am connected to the network. If I find there is no issue with my connection then I will open my command prompt and use the ping command to ping the www.ndtv.com and check
Please list the steps to connect a Bluetooth speaker to your mobile phone. | I will turn on my Bluetooth on my phone and then I will turn on the Bluetooth on my speaker and will try to pair both the devices and after pairing it will be connected
What according to you makes you a good candidate for customer service or technical support job? | My technical skills and communication skills will be the most excellent qualities which I can offer for this role as a technical support or customer service candidate
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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