Subject: Tech Support Candidate - Amit Khanna
From: Amit Khanna <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 23 Oct 2021 05:51:15 -0400

| | Tech Support Test

Name | Amit Khanna
E-mail | [email-masked]
Phone Number | (91) 9990759902
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Paschim vihar Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Advanced
Speakers & Audio
Ad,DHCP,data backup

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix | Sr.desktop support Engineer | 20 oct 2021 | 27000
Previous Employer 1 | Vara United | Desktop support Engineer | 11 Apr 2020 | 16000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will check the internet setting, checking the other websites is working or not also clear the cache and reset the brouse settings if again same issue show check the host file and put the ndtv site in host file then reboot the machine now issue got resolved.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Swipe down from the top of the screen.
Touch and hold Bluetooth .
Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh.
Tap the name of the Bluetooth device you want to pair with your device.
Follow any on-screen instructions

What according to you makes you a good candidate for customer service or technical support job? | I am highly motivated, result-oriented individual, willing to go an extra mile to reach goal and learn along the way.for example my last job involved meeting specific target on daily basis, which I managed and sometimes surpassed while gaining better and effective means of improving the achievement of those goal. I am confident that if given this opportunity.I will thrive and deliver quality work within stipulated deadline.I look forward to contributing my skills and experience to your org,if given the opportunity.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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