Subject: English Language Test - Ankan Banerjee
From: Ankan Banerjee <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 23 Oct 2021 05:50:16 -0400

| | Foreign Language Screening Test

Name | Ankan Banerjee    /  (+91) 8368943827    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Thank you for contacting us.
We deeply regret the inconvenience faced by you.
The shipment has been handed over to ABC courier services on Oct 9, 2021 and as per records, the shipment has approached to your mentioned address twice between 11&13 Oct, 2021.
However, it seems that the address has not been clearly stated in the delivery package. So I would request you to update the address clearly so that we can offer hassle free delivery for future.

Thank you for choosing us.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

Thank you for reaching out to us.
We completely understand the inconvenience and issue brought to us by you.
We ensure that your cabinet gets replaced by next 7 days.
However, for future reference, we would recommend you to check the shipment before our team leaves, so that you can ask for any sort of help then and there.
We promise to deliver you seem less product delivery in future.

Thank you.

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