Subject: English Language Test - Ishaan Sharma
From: Ishaan Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 23 Oct 2021 05:44:31 -0400

| | Foreign Language Screening Test

Name | Ishaan Sharma    /  (91) 9711491998    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello abc customer,
We apologize for the inconvenience caused.
We handed your courier to the delivery partner.
The courier tried to deliver your order, but it seems that your address as per the courier need updation.

Please update your address as soon as possible and therefore we'll assign a new delivery date for your order.

Thank you for choosing babyshop.com..

Have a good day ahead..

Babyshop.com team

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Abdul,
Thank you for contacting Homebox.

We're sorry for the inconvenience caused to you.

*As per the company norms, if there will be a fault in the product within 3 days of use, it can be replaced or can be refunded.*
Therefore, as per your request, we are initiating a replacement for your product.
It takes around 1-2 days to complete your replacement order.

Thank you for choosing Homebox!
Have a great ahead.

Homebox team

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