Subject: Tech Support Candidate - Manoj Kumar Manoj
From: Manoj Kumar Manoj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 23 Oct 2021 05:44:14 -0400

| | Tech Support Test

Name | Manoj Kumar Manoj
E-mail | [email-masked]
Phone Number | (+91) 9871765171
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | South Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Total IT Global | Desktop support Engineer | | 24000
Previous Employer 1 | Ahana system and Solutions | Technical support Engineer | | 12000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.I will check the internet connection.
2. I will check with different browser.
3. I will check the proxy settings.
4. I will check the same website in different computer or phone.
5. I will check if antivirus is blocking the website.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.first I will on the bluetooth in my phone and Bluetooth speaker as well.
2. I will search in bluetooth new devices and
3. I will pair the bluetooth speaker in my phone.
4. Done

What according to you makes you a good candidate for customer service or technical support job?

Good knowledge of customer support.
Able to handle user independently.
Good technical know as a 3 years.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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